{"id":6537,"date":"2018-12-27T15:45:21","date_gmt":"2018-12-27T14:45:21","guid":{"rendered":"https:\/\/www.domovanje.com\/blog\/?p=6537"},"modified":"2018-12-28T08:42:45","modified_gmt":"2018-12-28T07:42:45","slug":"enostaven-ticketing-sistem","status":"publish","type":"post","link":"https:\/\/www.domovanje.com\/blog\/2018\/12\/27\/enostaven-ticketing-sistem\/","title":{"rendered":"Enostaven &#8220;ticketing&#8221; sistem: osTicket"},"content":{"rendered":"<p>Ali v va\u0161em podjetju <strong>ve\u010d oseb uporablja en elektronski naslov<\/strong>? Pride kdaj do zmede, ker <strong>ne veste to\u010dno, ali je bilo na sporo\u010dilo \u017ee odgovorjeno<\/strong> ter kdo je pravzaprav odgovoril nanj?<\/p>\n<p>Uporaba po\u0161te preko <a href=\"https:\/\/www.domovanje.com\/podpora\/kb\/pop3-ali-imap-kako-dostopati-do-e-poste\/\" target=\"_blank\" rel=\"noopener\">IMAP protokola<\/a> je ena izmed re\u0161itev, vsekakor pa ni idealna.<\/p>\n<p>V tem primeru vam predlagamo t.i. ticketing sistem. Ticketing sistem je aplikacija, kjer lahko ve\u010d uporabnikov pregleduje in odgovarja na sporo\u010dila, ki pridejo v isti e-mail predal (npr. info@moja-domena.si). V aplikaciji je mogo\u010de hitro videti, kateri od zaposlenih je odgovoril na prejeto sporo\u010dilo, sporo\u010dilu dolo\u010diti oddelek (npr. Prodaja, Izvoz), itd.<\/p>\n<p>V <a href=\"https:\/\/www.domovanje.com\/reseller-gostovanje\/\" target=\"_blank\" rel=\"noopener\">cPanel nadzorni plo\u0161\u010di<\/a> v aplikaciji Softaculous vam je na voljo <strong>brezpla\u010den \u201eticketing\u201c sistem osTicket<\/strong>.<\/p>\n<h3>Namestitev osTicket<\/h3>\n<p>V nadzorni plo\u0161\u010di (priporo\u010damo izbiro enega od <a href=\"https:\/\/www.domovanje.com\/reseller-gostovanje\/\" target=\"_blank\" rel=\"noopener\">reseller paketov gostovanja<\/a>) poi\u0161\u010dite razdelek &#8220;Softaculous Apps Installer&#8221;. Na seznamu Scripts poi\u0161\u010dite aplikacijo osTicket in kliknite nanjo. Odpre se vam stran na kateri lahko namestite aplikacijo.<\/p>\n<p><strong>1. Vpi\u0161ite podatke za nastavitev svoje spletne aplikacije.<\/strong><\/p>\n<p>V polje In Directory po \u017eelji vpi\u0161ite direktorij (mapo), v katerega \u017eelite namestiti aplikacijo:<\/p>\n<ul>\n<li>\u010de boste polje In Directory pustili prazno, se bo osTicket nalo\u017eil in prikazoval na naslovu\u00a0<em>mojadomena.si<\/em>;<\/li>\n<li>\u010de boste v polje vpisali ime podmape (na primer ticket), se bo osTicket nalo\u017eil in prikazoval na naslovu\u00a0<em>mojadomena.si\/ticket<\/em>.<\/li>\n<\/ul>\n<p>V polje Site Name vpi\u0161ite URL naslov aplikacije.<\/p>\n<p>V polje System Email vpi\u0161ite elektronski naslov, ki bo namenjen po\u0161iljanju e-mailov.<\/p>\n<p><strong>2. Vpi\u0161ite uporabni\u0161ko ime za administratorski dostop, geslo, ime in priimek ter e-mail naslov.<\/strong><\/p>\n<h3>Konfiguracija aplikacije osTicket<\/h3>\n<p>V kolikor \u017eelite, da vas stranke kontaktirajo preko spletne strani osTicket sistema, bo dovolj osnovna konfiguracija z dolo\u010denimi prilagoditvami.<\/p>\n<p>V \u010dlanku se bomo osredoto\u010dili na opcijo, ko \u017eelite, da <strong>sporo\u010dila, poslana na npr. naslov <em>prodaja@mojadomena.si<\/em>, prihajajo neposredno v osTicket<\/strong>. V tem primeru bo potrebno nekaj ve\u010d nastavitev.<\/p>\n<p>Najprej nastavite, da ticketing sistem ne bo deloval preko spletne strani. Kliknite na &#8220;Admin Panel&#8221; in nato zavihek &#8220;System&#8221;. Nastavitev &#8220;Helpdesk Status&#8221; nastavite na &#8220;Offline&#8221;.<\/p>\n<p>Nastavite si \u0161e \u010dasovni pas, druge nastavitve v tem koraku niso nujno potrebne za samo delovanje.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-standard wp-image-6539\" src=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket1-728x658.jpg\" alt=\"\" width=\"728\" height=\"658\" srcset=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket1-728x658.jpg 728w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket1-300x271.jpg 300w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket1-768x694.jpg 768w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket1.jpg 808w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>Potrebno je urediti \u0161e nastavitve v zavihku &#8220;E-mails&#8221;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-standard wp-image-6540\" src=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket2-728x278.png\" alt=\"\" width=\"728\" height=\"278\" srcset=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket2-728x278.png 728w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket2-300x115.png 300w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket2-768x293.png 768w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket2.png 799w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>V zgornjem primeru je privzeti naslov za prejemanje <em>prodaja@mojadomena.si<\/em>, zato ga je potrebno nastaviti, da bodo sporo\u010dila sedaj prihajala neposredno v sistem.<\/p>\n<p>Omogo\u010dite prejemanje in po\u0161iljanje sporo\u010dil preko IMAP oz. POP3 ter vpi\u0161ite potrebne nastavitve. <strong>Priporo\u010damo IMAP<\/strong>, saj bodo sporo\u010dila \u0161e vedno dostopna preko klasi\u010dnega predala.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-standard wp-image-6541\" src=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket3-728x689.jpg\" alt=\"\" width=\"728\" height=\"689\" srcset=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket3-728x689.jpg 728w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket3-300x284.jpg 300w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket3-768x727.jpg 768w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket3.jpg 808w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>V naslednjem zavihku &#8220;Settings&#8221; nastavite \u0161e, da bo sistem sporo\u010dila avtomatsko sprejemal v sistem.<\/p>\n<p>Obkljukajte &#8220;Enable&#8221; in &#8220;Fetch on auto-cron&#8221; pri opciji &#8220;Email Fetching&#8221;:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-standard wp-image-6542\" src=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket4-728x575.png\" alt=\"\" width=\"728\" height=\"575\" srcset=\"https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket4-728x575.png 728w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket4-300x237.png 300w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket4-768x607.png 768w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket4-710x562.png 710w, https:\/\/www.domovanje.com\/blog\/wp-content\/uploads\/2018\/12\/os-ticket4.png 801w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u010ce \u017eelite, da je va\u0161 osTicket <strong>v slovenskem jeziku<\/strong>, je potrebno na naslovu <a href=\"https:\/\/osticket.com\/download\/#ostLang\" target=\"_blank\" rel=\"noopener\">https:\/\/osticket.com\/download\/#ostLang<\/a> prenesti datoteko prevoda ter jo nato nalo\u017eiti preko FTP odjemalca v <strong>mapo &#8220;\/include\/i18n&#8221;<\/strong>.<\/p>\n<p>Tako je osnovna konfiguracija kon\u010dana. Sedaj bodo sporo\u010dila, poslana na naslov <em>prodaja@mojadomena.si<\/em>, prispela v osTicket sistem. V sistemu boste lahko pregledovali vsa prejeta sporo\u010dila ter odgovarjali nanje iz skupnega e-maila in sistema.<\/p>\n<h3>Enostaven, predvsem pa cenovno ugoden ticketing sistem<\/h3>\n<p>osTicket je idealna re\u0161itev za vsa manj\u0161a podjetja, ki ne potrebujejo kompleksnega ticketing sistema. Za namestitev potrebujete le enega od <a href=\"https:\/\/www.domovanje.com\/reseller-gostovanje\/\" target=\"_blank\" rel=\"noopener\">paketov reseller gostovanja<\/a>, ki s pomo\u010djo Softaculous-a omogo\u010da enostavno namestitev te aplikacije.<\/p>\n<p>\u010ce boste pri namestitvi potrebovali pomo\u010d, se lahko vedno obrnete tudi na na\u0161o <a href=\"https:\/\/www.domovanje.com\/pomoc-strokovnjaka\" target=\"_blank\" rel=\"noopener\">ekipo strokovnjakov<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ali v va\u0161em podjetju ve\u010d oseb uporablja en elektronski naslov? Pride kdaj do zmede, ker ne veste to\u010dno, ali je bilo na sporo\u010dilo \u017ee odgovorjeno ter kdo je pravzaprav odgovoril nanj? Uporaba po\u0161te preko IMAP protokola je ena izmed re\u0161itev, vsekakor pa ni idealna. V tem primeru vam predlagamo t.i. ticketing sistem. Ticketing sistem je [&hellip;]<\/p>\n","protected":false},"author":148,"featured_media":6544,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[86,91],"tags":[42,176,178,177],"class_list":["post-6537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spletno-gostovanje","category-uporabna-orodja","tag-gostovanje","tag-osticket","tag-softaculous","tag-ticketing-sistem"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enostaven &quot;ticketing&quot; sistem: osTicket - Domovanje.com Blog<\/title>\n<meta name=\"description\" content=\"Ali na splo\u0161en e-mail podjetja odgovarja ve\u010d zaposlenih? 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